Your questions, answered

Welcome to my frequently asked questions section. Here you will find detailed answers to common inquiries about my cleaning services, booking process, payment methods, and policies. I aim to provide clear and helpful information to make your experience with Cleaning with Racheal as smooth as possible.

Frequently asked questions

At Cleaning with Racheal, I believe in transparency and open communication. This section addresses the most common questions clients have, from what’s included in a cleaning to rescheduling policies. If you don't find what you are looking for, please do not hesitate to contact me directly.

Do you offer free estimates or quotes?

Yes, I offer free estimates and quotes for our cleaning services. You can get an estimate online or request a walkthrough for a more accurate price.

Do you come to my house before giving me a price?
I can come to your home for a walkthrough to provide a more accurate price, or I can give you an estimate based on the information you provide.

What happens if I need to reschedule?
Just send me a text message, and we will work together to find a new time that fits your schedule.

Do you clean on weekends?
I clean on Saturdays from 8:00 AM to 1:00 PM. For post-construction cleaning, I am available Sunday through Saturday.

What is included in a standard clean?
A standard clean includes complete bathroom cleaning (mirrors, sinks, toilets, shower/tub), floors vacuumed and mopped, trash emptied, beds made, dusting, vacuuming/mopping, and kitchen cleaning (counters, inside microwave, outside of all appliances, sink, trash emptied, floors vacuumed and mopped).

What is the difference between a standard clean and a deep clean?
Deep cleans include everything in a standard clean plus baseboards mopped and spot-checked, cabinet doors wiped, woodwork, window sills and lock ledges, light fixtures, and hand wiping blinds and ceiling fans.

Do you clean baseboards?
Baseboards are included in deep cleans, but not in a standard clean.

What should I know about rescheduling?
Please provide at least 24–48 hours' notice when possible for rescheduling. I will do my best to accommodate a new date based on availability.

What is your cancellation policy?
Same-day cancellations incur a $50 fee.

What happens if I'm not home when you arrive?
If I arrive and cannot access your home, it is treated as a same-day cancellation, and the cancellation fee will apply.

What if you are running behind schedule?
I will always let you know if I am running behind, and I appreciate the same courtesy from you.

What if I am not happy with a cleaning?
Please contact me within 24 hours if something was missed. I will gladly return to address the concern when it falls within the services originally booked.

Can I request extra services?
Dishes, laundry, organization, and other "side quests" are welcome when time allows, but they may require an additional charge or extra time and should be requested in advance.

How is pricing determined?
The initial quote is based on your home's condition, size, and requested services. If the condition is significantly different than described, the price may need to be adjusted before cleaning begins.

How do I pay for my cleaning?
Payment methods will be discussed during the booking process, and you can securely save your credit card information for future payments.

What forms of payment do you accept?

We accept various forms of payment, creditor debitcards, venmo or cash app. Online payments are available for your convenience.

Do you require a deposit?

For most standard residential cleanings, no deposit is required. A deposit may be requested for larger jobs, deep cleans, move-out cleans, or specialty services.

Ready for a sparkling clean home?

Have more questions, or ready to schedule your first cleaning? Visit our booking page for an estimate or to schedule your service. We look forward to building a lasting relationship with you and your family.

Create Your Own Website With Webador